Remo Troubleshooting & FAQs
Please see below some frequent questions we receive while using Remo for Richardson Chamber events and how you can fix any technical issues you may be experiencing.
Before you begin, please test your microphone and camera here. This will allow you to diagnose if there is a problem and where it is. Always try refreshing the page as a first step. If you are having troubles on a mobile device, please use a computer. In addition to the instructions and screen shots below, please refer to Remo's detailed troubleshooting guide.
How do I move to another table?
How do I find another attendee at the event?
How do I make the videos of the people at my table bigger?
How do I share my screen?
How do I know my screen is being shared?
How do I move between floors?
How do I make the right billboard bigger?
I can’t access Remo using my speaker login.
How do I know if my device will work with Remo?
My screen is blank and nothing is happening.
What computer devices and browsers are supported on Remo?
What mobile devices and browsers are supported on Remo?
My camera or microphone is not working.
Screen sharing is blocked in Safari
Screen sharing is blocked in Firefox
Can’t screen share using macOS Catalina or Mojave
Computer crashed after turning on screen sharing on Windows 10
Double click the center of a table to join it. If the table is already full, you will get a message telling you so.
In the chat function (Click "chat" on your control bar at the bottom of your screen), use the search bar to search their name. You can then send them a private chat and ask where they are within the event.
You can click on a video and it will make just that video larger. You can also select ‘Tile View‘ at the very left of your control bar at the bottom of the screen to make all the videos large. Within a video, you can click the arrows in the upper right hand side to make it full screen. To get back to the view of the tables, click ‘Back to Floor‘.
Attendees can only share their screen during Conversation Mode with others at their table. It will not be shared with the entire audience. Select ‘Share Screen‘ in your control bar at the bottom of the screen. You then have three options:
- Share your entire screen: this is everything on your screen, including any notifications that occur
- Share an application window: such as PowerPoint or Keynote
- Share a tab: you can select a specific tab within your browser
Select one of the 3 options, then click on the image that you want to share. Once you do, ‘Share‘ at the bottom right will turn blue and you can click on it. Your screen will be shared. To stop, select ‘Stop Sharing‘ at the bottom of your screen.
There will be another video with your name on it that is showing your screen. If you have your camera on and you are sharing your screen, there will be two videos with your name on it.
Use the “elevator” option to the left hand side of your screen.
Hover your mouse over the billboard to zoom in.
Your speaker login only works for the event that you are presenting in. All other events you will be able to access once the event goes live.
Are you getting this error?
Make sure that you are logging in with the email that the invite was sent to, and that you do not accidentally introduce a typo when typing it in. If you have created an account with the wrong email, or introduced a typo, you will need to log out of Remo to create a new account with the correct email. You can log out by clicking your initial or photo in the upper right corner of the screen, and logging out. Another common issue is forgetting the password tied to the speaker email; just use the Remo prompts to reset your password.
You can test your system, firewall, browser, and devices here.
Refresh your browser.
Mac 10.13+: Chrome (77+) or Firefox (76+)
Mac 10.14.4: Safari (12.1+, no screen sharing; 13+ has full compatibility) or Chrome (77+) or Firefox (76+)
Windows 10: Chrome (77+) or Firefox (76+)
Tablets are not supported.
Mobile support is in test (beta) mode and you may not have the full experience.
iOS Mobile Web (beta) 12.4.1: Safari (12.1+)
Android Mobile Web (beta) 7+: Chrome (77+)
We highly recommend you use Remo on a computer.
Solution 1: Try refreshing your browser.
Solution 2: Check to make sure you are using a compatible device and browser. The list of compatible devices and browsers can be found here.
Solution 3: Allow your browser to access your computer’s microphone and camera. It should automatically pop up in your browser the first time you join. If it did not or you selected the wrong option, you can click on the lock or video icon in the URL bar to adjust the settings.
Solution 4: See these detailed guides for the device you are using
- Windows 10 - http://win10.remo.co/
- Mac - http://mac.remo.co/
- iPhone - http://iphone.remo.co/
- Android - http://android.remo.co/
You must enable screen sharing for remo.co specifically, so make sure you are on the Remo Conference website first.
- Click on ‘Safari’ and click ‘Settings for This Website’
- Check that the Screen Sharing field is not set on Deny. Set it on either Ask or Allow [set it on ‘Allow‘ if you don’t want to be reminded each time you turn on screen sharing
- Refresh your browser. The next time you try to screen share, Safari will display a window asking you to allow screen sharing
- Click on the ‘Permissions’ icon next to your URL bar
- Under permission, make sure that ‘Share the screen’ is not blocked
- Once you allow permissions, please refresh your browser. You should be able to share your screen afterwards
Due to increased security and permissions safeguards with macOS 10.14 Mojave and 10.15 Catalina, you may need to adjust your Security & Privacy settings to enable screen sharing of your desktop and other applications on your computer
- Update your system to macOS Catalina Version 10.15.1 or higher
- Ensure the latest Google Chrome version is installed
- Open the System Preferences app
- Go to the Security & Privacy section
- Enable Google Chrome under Screen Recording (You may first need to click the lock in the bottom-left corner to make changes to your settings)
- Enable Google Chrome under Accessibility
On Windows 10, Chrome freezes when screen sharing a high-resolution display. This issue is caused by a bug in Chrome. Try using Firefox instead.
If you wish to still use Chrome, the issue may go away if the ‘hardware acceleration settings’ in Chrome is disabled. To disable this:
- Go to ‘Settings’ in your browser
- Type ‘Hardware Acceleration’ in the search box
- Click on the toggle button next to ‘Use Hardware Acceleration when available’ if it is currently on, make sure the button is greyed out